Privacy Policy

When you contact Blue Flame through WhatsApp or use our services, we may collect the following information:

We use the information we collect to provide and manage our services, including to:

We will not use your personal information for purposes unrelated to the services we provide without a lawful basis or, where required, your consent.

Blue Flame may use an automated WhatsApp chatbot to assist customers with inquiries and service requests.

The chatbot may collect information such as your name, service location, contact information, appliance details, and description of the issue. This information may be transferred to our internal systems so that our staff or technicians can review and manage your service request.

Automated responses are intended to assist with customer service and do not replace decisions or actions made by Blue Flame staff or technicians where human review is required.

We may request your address or service location when it is necessary to provide an on-site service.

We only request location-related information that is reasonably necessary for providing the requested service.

If you request a service, we may process information related to quotations, payment status, and invoices.

Depending on the payment method selected, payment information may be handled by the relevant payment provider or financial institution. Blue Flame does not need to receive or store sensitive payment credentials such as your online banking password, PIN, or card security credentials.

We may share relevant customer information only when reasonably necessary to provide our services.

We do not sell or rent your personal information to third parties.

Our services may use third-party platforms and service providers, including WhatsApp and Meta technologies, to facilitate communications and operate our systems.

Information processed by these third parties may be subject to their own privacy policies and terms.

We encourage customers to review the privacy policies of third-party services they use.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through WhatsApp or other online services.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining service and warranty records, resolving disputes, and complying with legal or regulatory obligations.

When information is no longer required, we may delete it or securely dispose of it, subject to applicable legal and operational requirements.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Some requests may be subject to legal, contractual, or operational limitations.

To make a privacy-related request, please contact us using the contact details provided below.

Our services are intended for customers who are able to request cooker, appliance, or related household services.

We do not knowingly collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy. We encourage you to review this page periodically for the latest information.